Privacy Policy
Last Updated: January 2025
At Pinnacleone, we are committed to protecting your privacy and personal information. This policy explains how we collect, use, and safeguard your data when you use our heritage boarding house services.
Our Privacy Commitment
Pinnacleone respects your privacy and is committed to protecting your personal data. This privacy policy will inform you about how we look after your personal data when you visit our website, inquire about our heritage accommodations, or become a resident.
We comply with Singapore's Personal Data Protection Act (PDPA) and international privacy standards to ensure your information is handled with the highest level of care and security.
Contact Information
Data Controller: Pinnacleone Pte Ltd
Address: 77 Robinson Road, #35-00, Singapore 068896
Privacy Contact:
Phone: +65 6973 0681
Information We Collect
Personal Information You Provide
When you contact us or inquire about our heritage accommodations, we may collect:
- Name and contact information (email address, phone number)
- Communication preferences and inquiry details
- Accommodation preferences and requirements
- Cultural interests and program participation preferences
- Financial information for payment processing (processed securely)
- Emergency contact information and medical considerations (residents only)
Information We Collect Automatically
When you visit our website, we may automatically collect:
- IP address and geographic location
- Browser type, device information, and operating system
- Pages visited, time spent on pages, and navigation patterns
- Referring website and search terms used
- Date and time of visits
- Cookie data and similar tracking technologies
Information from Third Parties
We may receive information from:
- Cultural institutions and historical societies (with your consent)
- Professional references for extended residencies
- Payment processors for transaction verification
- Social media platforms if you choose to connect or share content
How We Use Your Information
Service Delivery
- Processing accommodation inquiries and bookings
- Providing heritage hospitality services
- Coordinating cultural programming and activities
- Managing residency agreements and services
- Processing payments and financial transactions
Communication
- Responding to inquiries and providing information
- Sending booking confirmations and service updates
- Providing concierge and customer support services
- Sharing cultural event invitations and opportunities
- Emergency communications for resident safety
Business Operations
- Website functionality and user experience improvement
- Analytics and performance monitoring
- Security and fraud prevention
- Compliance with legal and regulatory requirements
- Business development and service enhancement
Marketing (With Consent)
- Sending newsletters about heritage programs
- Sharing information about new accommodations
- Invitations to cultural events and exhibitions
- Special offers for heritage experiences
- Surveys and feedback requests
Legal Basis for Processing
We process your personal data based on: (1) Consent for marketing communications, (2) Contract performance for service delivery, (3) Legitimate business interests for operations and improvements, and (4) Legal obligations for compliance and safety requirements.
Data Protection & Security
We have implemented appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
Technical Safeguards
- SSL encryption for data transmission
- Secure servers with regular security updates
- Multi-factor authentication for staff access
- Regular security audits and vulnerability assessments
- Secure backup and recovery systems
- Firewall and intrusion detection systems
Organizational Measures
- Staff training on data protection practices
- Access controls based on job responsibilities
- Confidentiality agreements with all team members
- Regular privacy impact assessments
- Incident response and breach notification procedures
- Third-party vendor security assessments
Data Retention
Contact Form Submissions: 3 years from last contact
Residency Records: 5 years after residency ends
Financial Records: 7 years for tax compliance
Marketing Data: Until consent is withdrawn
Website Analytics: 26 months maximum
Information Sharing & Disclosure
We do not sell, trade, or rent your personal information to third parties. We only share your information in the following limited circumstances:
Service Providers
We work with trusted third-party providers who assist us in operating our website and delivering services:
- Payment processors (for secure transaction handling)
- Website hosting and maintenance providers
- Email marketing and communication services
- Analytics providers for website improvement
- Cultural program partners (museums, historical societies)
Legal Requirements
We may disclose your information when required by law or to:
- Comply with legal processes or government requests
- Protect our rights, property, or safety
- Protect the rights, property, or safety of our residents
- Investigate fraud or security incidents
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction, subject to confidentiality agreements.
International Transfers
If we transfer your personal data outside Singapore, we ensure appropriate safeguards are in place through adequacy decisions, standard contractual clauses, or other approved mechanisms under Singapore's PDPA.
Your Privacy Rights
Under Singapore's Personal Data Protection Act and international privacy standards, you have the following rights regarding your personal data:
Right of Access
Request information about the personal data we hold about you and how we use it.
Right of Correction
Request correction of inaccurate or incomplete personal data.
Right of Erasure
Request deletion of your personal data under certain circumstances.
Right to Data Portability
Receive your personal data in a structured, machine-readable format.
Right to Object
Object to processing of your personal data for marketing or other purposes.
Right to Withdraw Consent
Withdraw your consent for data processing at any time.
How to Exercise Your Rights
To exercise any of these rights, please contact us:
Email:
Phone: +65 6973 0681
Mail: 77 Robinson Road, #35-00, Singapore 068896
Response Time: Within 30 days
We may ask for identification verification to protect your privacy when processing requests.
Cookies & Website Tracking
We use cookies and similar technologies to enhance your website experience, analyze usage patterns, and provide personalized content about our heritage accommodations.
Essential Cookies
Required for website functionality and cannot be disabled.
Analytics Cookies
Help us understand visitor behavior and improve our services.
Marketing Cookies
Enable targeted advertising and measure campaign effectiveness.
Cookie Management: You can manage your cookie preferences through our Cookie Policy page or your browser settings. Note that disabling certain cookies may affect website functionality.
Policy Updates
We may update this privacy policy periodically to reflect changes in our practices or legal requirements. We will notify you of any material changes through:
- Website notification and updated date
- Email notification to registered users
- Notice to current residents
Continued use of our services after policy updates constitutes acceptance of the revised terms.
Privacy Questions?
If you have questions about this privacy policy or our data practices, please contact our privacy team:
Singapore 068896
We respond to all privacy inquiries within 30 days.
Filing Complaints
If you believe we have not handled your personal data in accordance with this privacy policy or applicable law, you have the right to file a complaint with:
Personal Data Protection Commission Singapore
Website: www.pdpc.gov.sg
Pinnacleone Privacy Officer
We encourage you to contact us first to resolve any concerns.
Questions About Your Privacy?
Our privacy team is here to help you understand how we protect your personal information and exercise your privacy rights.