Terms of Service - Pinnacleone Singapore

1. Definitions

In these Terms of Service, the following terms have the meanings specified below:

"Service" or "Services" refers to heritage boarding house accommodations, cultural programming, concierge services, and related offerings provided by Pinnacleone.

"User," "You," or "Your" means any person accessing our website, inquiring about services, or becoming a resident.

"Resident" means any individual who has entered into a residency agreement for accommodation services.

"We," "Us," or "Our" refers to Pinnacleone Pte Ltd and our authorized representatives.

"Content" includes all text, images, audio, video, and materials on our website and in our communications.

"Property" means our heritage boarding house located at 77 Robinson Road, Singapore.

Agreement Scope

These terms apply to all users of our website and all residents of Pinnacleone. Additional terms may apply to specific services and will be provided separately where applicable.

2. Use of Services

2.1 Eligibility

Users must be at least 18 years old to inquire about or book accommodations
All residents must provide valid identification and meet our accommodation requirements
Corporate bookings may be made by authorized representatives of registered businesses
Users must comply with Singapore laws and regulations during their residency

2.2 Accommodation Services

Our heritage boarding house services include furnished accommodations, housekeeping, concierge services, and access to cultural programming as outlined in your specific residency agreement.

Services are provided for temporary residential purposes and not for commercial use. Residents may not sublet, assign, or transfer their accommodation rights without written consent.

2.3 Booking and Registration

All bookings require completion of our registration process
Accurate personal and contact information must be provided
Valid payment method and identification required for confirmation
Booking confirmations constitute binding agreements subject to our terms

Account Responsibility

You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account. Please notify us immediately of any unauthorized use.

3. Prohibited Uses

Users of our services and website are prohibited from engaging in the following activities:

Legal and Compliance

Violating any applicable laws or regulations
Engaging in fraudulent or deceptive practices
Providing false or misleading information
Using services for illegal activities
Violating Singapore immigration or housing regulations

Property and Conduct

Damaging property or heritage architectural elements
Disturbing other residents or staff
Hosting unauthorized events or gatherings
Smoking in non-designated areas
Bringing prohibited items onto the property

Intellectual Property

Unauthorized use or reproduction of our content
Infringing on intellectual property rights
Commercial photography without permission
Using our trademarks or brand names
Copying or distributing proprietary materials

Digital Conduct

Attempting unauthorized access to systems
Transmitting viruses or malicious code
Interfering with website functionality
Harvesting user information
Automated data collection or scraping

Enforcement

Violation of these prohibitions may result in immediate termination of services, legal action, and liability for damages. We reserve the right to cooperate with law enforcement authorities regarding prohibited activities.

4. Intellectual Property Rights

4.1 Our Content

All content on our website and in our materials, including text, images, graphics, logos, audio, video, and software, remains the property of Pinnacleone or our licensed content providers.

You are granted a limited, non-exclusive, non-transferable license to access and use our content for personal, non-commercial purposes related to inquiring about or using our services.

4.2 Heritage Elements

The architectural elements, historical artifacts, and cultural collections at Pinnacleone are protected under Singapore heritage preservation laws and international copyright agreements.

Commercial photography or reproduction of heritage elements requires written permission and may be subject to licensing fees.

4.3 User-Generated Content

By submitting reviews, photos, or other content to us, you grant Pinnacleone a worldwide, royalty-free, perpetual license to use, modify, and display such content for promotional and operational purposes.

You represent that any content you provide does not infringe on third-party rights and that you have the authority to grant these licenses.

Copyright Infringement

We respect intellectual property rights and expect users to do the same. If you believe content on our website infringes your copyright, please contact us at with detailed information about the claimed infringement.

5. Payment Terms & Policies

5.1 Payment Requirements

All accommodation fees must be paid in Singapore Dollars (SGD)
Payment is required in advance for confirmed bookings
Security deposits may be required for extended residencies
Additional services and amenities are billed separately
Late payment fees may apply to overdue accounts

5.2 Accepted Payment Methods

Bank transfers (preferred for extended stays)
Credit and debit cards (Visa, Mastercard, AMEX)
Corporate invoicing (approved accounts)

Online payment platforms (PayPal, etc.)
Cashier's checks for long-term residencies
Wire transfers for international payments

5.3 Refund Policy

Cancellation policies vary by accommodation type and booking length. Standard terms include:

Short-term stays (under 1 month): 48-hour cancellation notice for full refund
Medium-term stays (1-6 months): 14-day cancellation notice required
Long-term residencies (over 6 months): 30-day notice required
Cultural program fees are non-refundable once programs commence

Refunds are processed within 5-10 business days to the original payment method.

6. Disclaimers and Limitation of Liability

6.1 Service Disclaimers

Our heritage boarding house services are provided "as is" without warranties of any kind, express or implied. While we strive for excellence, we do not guarantee:

Uninterrupted availability of services or amenities
Specific outcomes from cultural programming
Compatibility with all personal preferences or requirements
Freedom from minor inconveniences inherent in heritage buildings

6.2 Limitation of Damages

To the maximum extent permitted by Singapore law, Pinnacleone' liability for any claims arising from your use of our services shall not exceed the total amount paid by you for services during the three months preceding the claim.

We shall not be liable for indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities.

6.3 Force Majeure

We are not responsible for delays or failures in performance due to circumstances beyond our reasonable control, including:

Natural disasters, extreme weather, or environmental emergencies
Government actions, regulations, or travel restrictions
Labor strikes, utility failures, or infrastructure disruptions
Heritage building maintenance requirements or preservation orders

Resident Responsibility

Residents are responsible for their personal belongings, activities, and compliance with building policies. We recommend comprehensive travel and personal property insurance for all residents.

7. Termination

7.1 Termination by You

You may terminate your residency or service agreement at any time by providing written notice according to the terms specified in your individual agreement.

Early termination may result in forfeiture of deposits or prepaid amounts, depending on the circumstances and notice period provided.

7.2 Termination by Us

We may terminate your access to services immediately without notice if you:

Violate these terms or your residency agreement
Engage in behavior that disturbs other residents or staff
Fail to make required payments within specified timeframes
Provide false information or misrepresent your identity
Use services for unauthorized or illegal purposes

7.3 Effects of Termination

Upon termination of services:

All access to accommodation and facilities ceases immediately
Outstanding balances become due and payable
Personal belongings must be removed within specified timeframes
Certain provisions of these terms continue to apply post-termination

Survival Clause

The following sections survive termination: Intellectual Property Rights, Limitation of Liability, Governing Law, and any payment obligations incurred prior to termination.

8. Dispute Resolution

8.1 Informal Resolution

Before pursuing formal dispute resolution, we encourage direct communication to resolve any concerns. Please contact our management team at with detailed information about your concern.

We will acknowledge receipt within 24 hours and provide a substantive response within 5 business days.

8.2 Mediation

If informal resolution is unsuccessful, disputes may be submitted to mediation through the Singapore Mediation Centre or another mutually agreed mediator.

Mediation costs will be shared equally between parties unless otherwise agreed.

8.3 Governing Law and Jurisdiction

These terms are governed by Singapore law. Any disputes that cannot be resolved through informal means or mediation shall be subject to the exclusive jurisdiction of the Singapore courts.

International residents acknowledge Singapore jurisdiction and agree to accept service of process in accordance with Singapore legal requirements.

Limitation Period

Any claims arising from your use of our services must be brought within one year of the date the claim arose, except where extended by applicable law.

9. General Provisions

9.1 Entire Agreement

These Terms of Service, together with your specific residency agreement and our Privacy Policy, constitute the entire agreement between you and Pinnacleone regarding use of our services.

9.2 Severability

If any provision of these terms is found unenforceable, the remaining provisions will remain in full force and effect, and the unenforceable provision will be replaced with an enforceable alternative.

9.3 Waiver

Our failure to enforce any right or provision in these terms does not constitute a waiver of such right or provision unless acknowledged in writing by our authorized representatives.

9.4 Assignment

You may not assign or transfer these terms or any rights hereunder without our written consent. We may assign these terms in connection with a merger, acquisition, or sale of assets.

9.5 Changes to Terms

We may modify these Terms of Service at any time to reflect changes in our services, legal requirements, or business practices. Material changes will be communicated through:

Website notification with updated effective date
Email notification to registered users and current residents
Posted notice at our property location

Continued use of our services after notification constitutes acceptance of revised terms.

Contact for Legal Matters

Legal Department:

Address: Pinnacleone Pte Ltd, 77 Robinson Road, #35-00, Singapore 068896

Phone: +65 6973 0681

Questions About Our Terms?

Our legal team is available to clarify any aspects of our Terms of Service and help you understand your rights and responsibilities.

Contact Legal Team Return to Homepage